Refund Policy

Last updated: 6/24/2026

1. Overview

At APSR Infotech, we are committed to delivering high-quality digital services including website development, mobile app development, SEO, and marketing solutions. This Refund Policy outlines the conditions under which refunds may be granted.

2. Refund Eligibility

Refund requests are only considered under the following conditions:

  • The client must have been actively receiving services for a minimum of three (3) months before a refund request can be submitted.
  • Refund requests made before the 3-month service period has been completed will not be eligible for review.
  • The request must be submitted in writing via email to info@apsrinfotech.com with a detailed explanation of the reason for the refund.

3. The 3-Month Minimum Service Period

Our services require time to plan, develop, and execute effectively. Results from campaigns, development projects, and SEO strategies are not instantaneous. For this reason:

  • All clients are required to commit to a minimum of three (3) months of active service before becoming eligible for a refund.
  • This period allows sufficient time for project development, strategy implementation, and measurable outcomes.
  • If you are unsatisfied with the progress during this period, we encourage you to contact us immediately so we can address your concerns and adjust the strategy.
  • Requests for refunds made prior to completing the 3-month period will be declined.

4. What Is Not Refundable

  • Setup fees, onboarding fees, or consultation charges.
  • Work that has already been delivered and approved by the client.
  • Third-party costs incurred on behalf of the client (e.g., hosting, domain, ad spend, software licenses).
  • Services that were partially consumed orcustom work already completed.
  • Refund requests made outside the eligible window described in this policy.

5. Partial Refunds

In certain situations, a partial refund may be offered at the sole discretion of APSR Infotech. This may apply when:

  • The 3-month minimum period has been met, but the service has not yet been fully completed.
  • Work has been partially delivered and a fair assessment shows incomplete value.
  • Both parties mutually agree to terminate the engagement with a reasonable settlement.

6. How to Request a Refund

To request a refund, please follow these steps:

  • Send an email to info@apsrinfotech.com with the subject line "Refund Request".
  • Include your full name, company name, service purchased, and start date.
  • Provide a detailed explanation of why you are requesting a refund.
  • Our team will review your request and respond within 10 business days.

7. Review Process

All refund requests are reviewed on a case-by-case basis. During the review, we may:

  • Request additional information or documentation.
  • Review project deliverables, communication history, and milestones.
  • Offer an alternative resolution such as service credits or project adjustments.

APSR Infotech reserves the right to approve or deny any refund request based on the information available.

8. Refund Processing

Approved refunds will be processed within 15 business days of approval. Refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take an additional 5–10 business days for the refund to reflect in your account.

9. Service Cancellation

You may cancel your service at any time by providing written notice. However, cancellation does not automatically entitle you to a refund. Refunds for cancelled services are only considered if the 3-month minimum has been met and the request complies with this policy.

10. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this Refund Policy, please contact us:

info@apsrinfotech.com